SYDERA

Support

Sydera delivers your personalized daily Angel Message, along with cycle, nutrition, and movement guidance, based on your natal astrology and the details you share.

Need help? Email us at goddess@sydera.app and we'll get back to you within 1 to 2 business days.

Frequently asked questions

My daily message didn't arrive

Your Angel Message is delivered as a notification. If it's not showing up:

  1. Open your device Settings, then Notifications, then Sydera, and make sure notifications are allowed.
  2. Check that Do Not Disturb or Focus isn't silencing it at delivery time.
  3. Confirm notifications are enabled inside the app.
  4. Make sure you have a network connection around delivery time.

Still not working? Email goddess@sydera.app with your device model and iOS version and we'll help.

How do I manage or cancel my subscription?

You can manage your subscription right inside Sydera:

  1. Open the Today tab.
  2. Tap the gear icon (top right) to open Your details.
  3. Scroll to the Account section.
  4. Tap Manage Subscription, then tap Manage Subscription again.
  5. Apple's subscription management screen opens. From there you can cancel or change your plan.

Cancelling stops future renewals; you keep access until the end of your current billing period. Deleting the app does not cancel your subscription, so use the steps above.

I already paid but the app isn't recognizing my subscription

Tap Restore purchase on the subscription or paywall screen to sync your existing purchase back to your account. This is useful if you reinstalled the app or switched devices. If it still doesn't recognize your subscription, email goddess@sydera.app.

How does the free trial work?

If a free trial is offered, you won't be charged until it ends. To avoid being charged, cancel at least 24 hours before the trial ends using the steps above. Your subscription renews automatically unless you cancel.

How do I get a refund?

Purchases are processed by Apple, so refund requests are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund there.

How do I update my birth or cycle details?

You can edit your birth information and cycle details anytime inside the app in your profile and settings.

How do I delete my account?

You can delete your account and its associated personal information directly in the app. Once deleted, your personal information is removed as described in our Privacy Policy.

How is my data handled?

We take your privacy seriously. We don't sell your data, don't use it for advertising, don't integrate with Apple Health, and don't store the meal photos you submit for analysis. See our Privacy Policy for full details.

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Sydera, Inc.